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Return & Refund Policy

We have a 30 days free return a refund which means that you have 30 days after receiving your item to request a return. Qooney will not accept any returns past 30 days of the date of delivery.

Please be reminded that we DO OFFER FREE RETURN LABELS. It our responsibility to pay for the postage in returning the ordered item.

  • To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
  • Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.


If you wish to start a return, please contact us at . Once we have confirmed your return request, we will provide you with instructions on how and where to send the item(s) back to us. Please note that we cannot accept items returned to us without prior authorization.

If you have any questions about our return & refund policy, please don’t hesitate to contact us at . We’ll be happy to assist you in any way we can.


If you have received an incorrect item, you must notify us by email ( within 30 days of receiving the delivery. Please note that failure to report the error within the specified time frame will result in no replacement or reshipment being offered.


Qooney is responsible for covering the cost of return postage.


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to promptly address and correct the issue.

If you receive a defective item, please notify us within 30 days of delivery via email ( Please note that failure to report the defect within this time frame may result in your not receiving a refund.


We aim to provide our customers with high-quality products and excellent customer service. We understand that sometimes a product may be faulty, despite our best efforts to ensure its quality. In the event that a customer receives a faulty product, we will gladly offer a free reshipment of the product.

– If you find that your product is faulty after 30 days from the date of delivery, we can offer a free reshipment of the same product to you. However, please note that we cannot offer  refunds for faulty products beyond the initial 30-day period.

– To be eligible for a free reshipment, you must first notify us of the fault within 30 days of the delivery date. We may request that you provide evidence of the fault, such as photographs or videos.

– If the fault is confirmed, we will arrange for a free reshipment of the same product to be sent to you. The reshipment will be processed as soon as possible, but please note that it may take some time for the replacement product to be delivered.


To ensure that you receive the correct product as quickly as possible, we recommend returning the item you have, and once we’ve accepted the return, we’ll process a new order number for the correct product. Please note that the customer will not be responsible for a shipping cost.


Once we receive and inspect your return, we will notify you of the approval or rejection of your refund request. If the refund is approved, you will be automatically refunded through your original payment method. Please note that it may take some time for your bank or credit card company to process and issue the refund. To be eligible for a refund, the product must be returned unused and in its original packaging.

– Please be aware that if you request a refund without returning the product, we cannot process the refund. If you receive a damaged item, please provide us with a video or photo to request a replacement at no extra cost.

– In the event that an item is delivered but not received due to a mismatched or incomplete shipping address, we cannot offer a full refund as we rely on the information provided at checkout. However, we may be able to provide a replacement with a secure shipping address for free.

– In the event that an item has been delivered to the specified shipping address but has not been received by the intended recipient, we regret to inform that we are unable to offer cash refunds. However, we would like to offer a reshipment of the order to another secure address at no additional cost.

– If you are not satisfied with the product and would like to request a return, we can offer a free reshipment or store credit refund.


You may request a cancellation or changes to your order details within 24 hours of placing your order. This policy is in place to prevent any confusion or errors in our records. Please email us at and include your order number if you have any further questions or concerns.