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Terms of service

Welcome to our website – https://qooney.com/ (referred to as the “Website”). Before using the Website, its features, or making any purchase requests, please carefully read these Terms of Service (referred to as the “Terms”). These Terms govern your use of the Website and establish a legally binding agreement between You (referred to as the “User” or “You”) and the operator of the Website when you make a purchase on the Website.

If you have not read or understood the provisions of these Terms, we recommend that you discontinue using the Website and refrain from making any purchases through it.

1. GENERAL INFORMATION

1.1. The Website and the brand names “QOONEY LTD” and “Qooney” are operated by QOONEY LTD, a limited liability company incorporated under the laws of United Kingdom (14961470) with a registered office address at 7 Coronation Road, Dephna House, Launchese #105, London, NW10 7PQ,  United Kingdom. By using the Website or making a purchase on it, you enter into a contractual relationship between Us and You, bound by these Terms and the applicable laws.

1.2. Please note that most of the products available for purchase on the Website are shipped to buyers from Seller’s warehouses in UK. Depending on the laws applicable in your country of residence, your purchased products may be subject to import duties, sales taxes, or other similar taxes.

1.3. To use the Website and make a purchase, you must meet the following requirements:

(a) You have read these Terms and agree to be bound by them;

(b) You are of legal age to use the Website and enter into a remote contract online, as required by the local laws in your jurisdiction;

(c) You are using the Website for your personal interest and not on behalf of any other business entity, whether natural or legal.

1.4. Please note that the Website is intended and designed for adult users only. It is not intended for use by children or minors.

1.5. If you have read these Terms but do not fully understand the provisions stated herein, please contact our customer support team and refrain from making any purchases on the Website until you fully comprehend all the terms and conditions.

1.6. We reserve the right to prohibit your access and use of the Website or any of its features if we have reason to believe that you do not comply with the requirements stated in Clause 1.3 above or if you are in breach of any other provision of these Terms.

2. WHAT WE OFFER

2.1. Our website specializes in the sale of various household consumer goods (referred to as “Goods” hereafter).

2.2. All our Goods are designed and manufactured in compliance with the relevant EU regulations and applicable laws governing household goods.

2.3. The Goods available for purchase on our website are not toys and are not intended for use by children. Please refrain from giving these Goods to minors without your supervision.

2.4. Currently, we offer the following Goods, each with their specific features. We kindly request that you carefully read the descriptions of the main properties of the Goods you wish to purchase.

3. PRICING, PAYMENTS, AND CHARGES

3.1. The final price, inclusive of all taxes and fees for the Goods, will be displayed on the check-out page when you make your purchase. Please note that the price on the check-out page does not include any import fees or duties that may be applicable according to your local customs regulations.

3.2. Prices for Goods displayed on the website may be subject to change. We may offer discounts or reduce prices from time to time.

3.3. We reserve the right to modify or discontinue the sale of any products. We will not be held liable to you or any third party for any modification, price change, suspension, or discontinuation of product sales.

3.4. Please be aware that we do not impose any conversion rates or charges based on your chosen payment method. However, certain banks may apply conversion rates for outgoing payments and international transfers. Therefore, we cannot be held responsible for any bank fees or conversion rates applied by your bank for payments made to us. If you notice any discrepancies between the product prices on our website or purchase receipt and your bank account statement, please consult your bank for a detailed explanation of the additional charges.

3.5. We accept payments by credit card. We do not accept checks, cash, or any other forms of payment, except in cases where “cash on delivery” service is available in your country (if “cash on delivery” is available, you will be notified on the check-out page).

4. DELIVERY

4.1. Once you place an order on our website and complete the payment, we will process your order within 1-3 business days. Under normal circumstances, you should receive your shipment within 11 business days. If unforeseen circumstances impact shipping, please allow additional time. If you do not receive your shipment within 11 business days, please contact our customer support.

4.2. Once your order is processed and prepared for shipment, we cannot accept any changes or cancellations. If you change your mind, please refer to Section 5 (“Returns & Refunds”) below for information on returning products.

4.3. All products purchased on our website will be delivered to you by EMS, DHL, or similar courier services. Once your order is processed, we will provide you with a confirmation letter containing the tracking number for your shipment. You can track your order online at any time by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.

4.4. If your purchase does not reach you within 11 business days, please contact our customer support. According to Article 18(2) of Directive 2011/83/EU of the European Parliament and the Council, if you do not receive your purchase within 11 business days, you must inform us and provide an acceptable additional period for delivery. You are entitled to terminate the purchase only if we fail to deliver within the additional time limit. Please note that you cannot claim non-receipt of purchased goods if you do not follow the rules outlined in this provision.

5. RETURNS & REFUNDS

5.1. If you are dissatisfied with your purchased Goods, you may return them within 30 days from the delivery date to receive a refund, exchange, or store credit. The 30-day return period expires after 30 days from the day you, or a third party other than the carrier indicated by you, physically receive the purchased Goods.

5.2. To initiate a return and exercise your right to withdraw, you must contact our customer support team by filling out an online contact form at https://qooney.com/contact. Our support team will provide you with a return code and return address. Please note that we only accept returned goods with the provided return code, delivered to the specified return address.

5.3. To meet the 30-day withdrawal deadline, you must contact us and send the returning Goods back within 30 days of receiving them.

5.4. If you withdraw from the contract, we will reimburse all payments received from you without undue delay and no later than 3 days from the day we receive the returned goods. The refund will be made using the same payment method used for the initial transaction.

5.5. Please note that we will only accept returned Goods if they are unused, undamaged, and returned in the original packaging. If we determine that the returned products were used but remain in an operable and resellable condition, we may still issue a refund, but you will be responsible for any diminished value resulting from handling the Goods. Therefore, if we find that the returned product was used, we reserve the right to reject the return and withhold the refund.

5.6. Please be aware that you are responsible for covering the shipping costs when returning Goods purchased on the website. We do not provide compensation for shipping costs.

5.7. If you fail to collect your purchased Goods from the carrier or customs, resulting in the return of the Goods to us, we will issue a refund for the returnable amount, deducting 5 GBP per shipment and any diminished value (if applicable).

5.8. We will only accept returned products and issue refunds if they are returned to the address provided by our customer support and include the return merchandise authorization code on the shipment. Please do not send any returning products to our office address, as we cannot accept them.

5.9. Please note that shipping costs are non-refundable. We only issue refunds for the purchased items and not for the shipping costs associated with the order.

6. WARRANTY

6.1. If you would like to return a defective item, please reach out to our customer support by completing an online contact form at https://qooney.com/contact. When filing a warranty claim, please be prepared to provide the following upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.

7. PERSONAL DATA AND CONTACTING

7.1. We take necessary precautions and adhere to industry best practices, as well as all requirements set by applicable laws, to safeguard your personal information from inappropriate loss, misuse, access, disclosure, alteration, or destruction.

7.2. The Provider ensures that all personal data will be collected and processed in accordance with applicable laws. To learn more about how we use and process personal data, please refer to our Privacy Policy (https://qooney.com/privacy-policy).

7.3. Please note that we may reach out to you via phone or email to confirm any details of your order or if there were technical issues resulting in an unsuccessful order request. In the case of payment processing errors leading to an unsuccessful order, we might send you a text message or email reminder to take necessary actions.

8. RULES OF CONDUCT

8.1. Kindly note that our Goods are intended for personal use only. By agreeing to these Terms, you confirm that you will purchase our Goods solely for personal use.

8.2. You are prohibited from using our Goods or Services for any illegal or unauthorized purpose. Additionally, while using the Website, you must comply with all applicable laws and refrain from violating the rights of third parties, including intellectual property rights. All content on the Website, including graphic designs and other materials, is the property of Hola Scaling Sociedad Limitada and is protected by copyright laws. Any use of copyrights for purposes other than personal use without our license constitutes a copyright violation.

8.3. We have the right, though not the obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including civil and injunctive relief, if we have reason to believe that you are violating these Terms or applicable laws. When using the Website, you must:

(a) Not use the Website or any of its contents for any illegal purpose or in violation of local, state, national, or international law; (b) Not encourage or participate in the violation of third-party rights, including intellectual property rights; (c) Comply with all posted policies on the Website; (d) Not transfer your registered account to another person without our written consent, whether legally or factually; (e) Provide us with honest and accurate information; (f) Not use the Website or any of its contents for any commercial purpose, including the distribution of advertising or solicitation; (g) Not reformat, format, or mirror any portion of any web page of the Website; (h) Not create links or redirects to the Website through other websites or emails without our prior written consent; (i) Not attempt to interfere with the proper functioning of the Website or impede the use and enjoyment of the Website by other users; (j) Not commercially resell, redistribute, or transfer any Products purchased from us; (k) Not interfere in any way with security-related features of the Website; (l) Not access, monitor, or copy any content or information from the Website using any automated means or manual process without our express written permission; (m) Not claim false affiliations, access other users’ accounts without permission, or falsify your identity or any information about yourself, including age or date of birth; (n) Not engage in any other activity or action that would violate these Terms or applicable laws.

8.4. You acknowledge that the Website may not be accessible at all times, especially during necessary hardware and software maintenance periods.

9. DISCLAIMERS

9.1. The Website may contain links to third-party websites. Any information, products, software, or services provided on or through these third-party sites are controlled by the operators of those sites, not us or our subsidiary companies. Accessing third-party sites is at your own risk.

9.2. To protect the privacy of our customers, all testimonials and comments displayed on the Website may use fictional names and associated pictures. While we have the identity of the consumers, we will never display their true names unless they provide express consent to use their name and/or image.

9.3. Unless otherwise indicated, the Website and all its contents, including source code, databases, functionality, software, designs, text, photographs, and graphics, are our property and are protected by copyright and trademark laws. Copying or using any content from the website without our prior written approval is prohibited.

9.4. THE PRODUCTS OFFERED ON THE WEBSITE ARE PROVIDED “AS IS” AND WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.5. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS ARE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.

9.6. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.

9.7. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY SITES. USE OF ANY INFORMATION ON THE WEBSITE OR THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.

9.8. Any information provided on the Website is for commercial and recreational purposes only. The Website should not be used in any high-risk activities where errors may result in damage or injury to persons, property, the environment, finances, or business. You assume all risk for your use of information provided on the Website.

9.9. While we make every effort to display colors and images of materials as accurately as possible, we cannot guarantee that your computer monitor will accurately reflect the colors, or that any product or service displayed on the Website will accurately represent its actual properties.

10. INDEMNIFICATION

10.1. By using Our Website, you agree to indemnify, defend, and hold us, our affiliates, and our respective officers, directors, owners, agents, information providers, and licensors harmless from any claims, liability, losses, damages, costs, and expenses (including attorneys’ fees) arising from:

(a) Your use of or connection to Our Website; (b) Any unauthorized use of your account or account password; (c) The content you submit to us; (d) Your violation of the rights of others; (e) Your violation of applicable laws, rules, or regulations.

10.2. We reserve the right, at our own expense, to assume the defense and control of any matter subject to indemnification by you. In such cases, you agree to cooperate with us in defending such claims.

11. LIMITATION OF LIABILITY

11.1. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF, OR INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE. THIS LIMITATION OF LIABILITY APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN FULL. IN SUCH CASES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

11.2. IN NO EVENT SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, HEALTH ISSUES, SICKNESS, PHYSICAL PROBLEMS, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PROCURED THROUGH THE SERVICE. THIS LIMITATION OF LIABILITY SHALL APPLY EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR LIABILITY FOR ANY CLAIM RELATED TO YOUR USE OF THE SERVICE OR ANY PRODUCT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11.3. If you are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website’s terms and conditions, your sole and exclusive remedy is to discontinue using the Website.

12. INTELLECTUAL PROPERTY

12.1. In these Terms, “intellectual property rights” refer to trademarks, copyrights, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind, whether registered or unregistered (“Intellectual Property”).

12.2. All Intellectual Property displayed on the Website or provided to you in any other form is protected by law. You may not copy, repurpose, or distribute any Intellectual Property or other content received from us or found on the Website, including product descriptions, without our express written permission. Commercial use of our content is prohibited without our express written permission.

12.3. All Intellectual Property displayed on the Website or provided to you in any other form belongs to us unless otherwise indicated. You may not use any of the Intellectual Property without our prior written consent or the consent of the respective third-party owners.

13. GOVERNING LAW AND DISPUTES

13.1. These Terms and the entire legal relationship between you and us are subject to the laws of United Kingdom, unless consumer laws provide for a specific applicable law or jurisdiction.

13.2. If you have any complaints, please contact our support team before filing an official complaint with any authority or third party. You can contact us by filling out an online contact form at (https://qooney.com/contact). We will make our best efforts to resolve any complaints promptly and in a manner favorable to you.

14. MISCELLANEOUS

14.1. If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.

14.2. You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.

14.3. These Terms, along with the Privacy Policy (as each may be revised and amended according to their respective terms), constitute the entire agreement between you and us.

15. CONTACT INFORMATION

You can contact us by the following details:

Email: contact@qooney.com

Phone: +44 7456421219

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